KEY RESULTS
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Accessibility Advocacy: Spearheaded accessibility initiatives in multiple roles, ensuring inclusivity for all users.
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Cross-Functional Leadership: Successfully led diverse teams of designers, developers, and stakeholders to deliver innovative, user-focused products.
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Data-Driven Decision Making: Implemented strategies rooted in analytics, resulting in measurable business impact and improved outcomes.
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Strategic Product Delivery: Reduced product delivery timelines by as much as 25% without compromising quality.
EXPERIENCE
Product Management &
User Experience Operations
Guided Growth Digital Consulting
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Supported Service Industries through Systems Thinking to create positioning roadmaps streamlining user interactions across platforms, increasing user engagement by 25% in the first quarter of implementation.
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Worked within regulated industries (including Financial Services, Healthcare, and Government Agencies) to ensure compliance by aligning solutions to legal requirements and governance.
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Defined, implemented, and tracked departmental KPIs, monitoring success metrics to track profitability, boosting performance visibility by 30% in 6 weeks.
May 2024 - Present
Operations Product Manager
SmartLight Data Analytics
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Defined and implemented key departmental performance indicators, improving visibility into team metrics by 30%.
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Streamlined internal Standard Operating Procedures (SOPs), documentation, and client communication systems, leading to a significant increase in team efficiency and alignment.
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Ensured regulatory compliance with healthcare and insurance standards, safeguarding client trust and business integrity.
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Leveraged a proprietary ML/AI framework to identify fraud, waste, and abuse in insurance claims, resulting in substantial cost savings for Third-Party Administrators (TPAs) and their members.
May 2024 - July 2024
Senior Product Experience Lead
Bottle Rocket Studios
Baylor Scott & White Health
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Designed and delivered user-centered healthcare solutions, closing preventive care gaps for 4,500 patients through data-driven initiatives.
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Aligned cross-departmental product strategies, reducing operational budgets and driving cost savings within nine months.
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Spearheaded the creation of B2B and B2C digital products, cutting delivery timelines by 25% while maintaining high-quality outcomes.
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Led accessibility research initiatives, enhancing product compliance with WCAG standards, broadening usability for diverse users.
May 2022 - May 2024
Senior Product Manager
900lbs of Creative
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Improved overall project efficiency by 20% through the implementation of enhanced team norms and rigorous quality control processes.
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Conducted competitive analysis and user testing to align product development with market demands and audience expectations.
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Partnered with cross-functional teams to deliver engaging, innovative experiences for high-profile clients in healthcare, education, and enterprise.
March 2021 - May 2022
Experience Producer
Lifeblue
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Reduced departmental turnover by 30% by developing and leading mentoring and training programs that fostered professional growth and team cohesion.
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Championed accessibility and inclusion, enhancing product usability for a wide range of audiences by prioritizing WCAG compliance and inclusive design principles.
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Managed client relationships and complex project timelines to ensure successful product launches.
Sept. 2018 - March 2021
Product Experience Manager
Balfour Co.
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Directed a comprehensive digital transformation of the company’s eCommerce platform, resulting in a 20% increase in online sales.
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Conducted A/B testing to optimize product hierarchy and streamline user journeys, boosting marketing ROI by 15%.
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Collaborated with marketing, engineering, and design teams to modernize the digital customer experience, enhancing usability and conversion rates.
April 2017 - Sept. 2018
Sign Language Interpreter
Independent Contractor
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Worked nationally as a certified Sign Language Interpreter, bridging communication gaps in educational, healthcare, and corporate settings.
Dec. 2010 - May 2016
EDUCATION & CERTIFICATION
Bachelor's Degree in Communication
MacMurray College, Jacksonville, IL
Operations Management, Strategy and Product Design
Professional Academy
Agile Product Management
Alison
AI for Product Managers
Advanced Learning
Diversity and Inclusion in Product Design
Proactive Ideas
SKILLS
Roadmapping
Prioritization
Executive Presentations
User Research
Resource Planning
Project Forcasting
Hypothesis Creation
Wireframing
Strategic Thinking
Process Optimization
Service Design
Prototyping
TOOLS
Portfolio Management
Task Management
CRM Systems
Microsoft Office Suite
Google Suite
CMS Systems
Miro
Analytics Tools
PowerBI
Figma
UserTesting.com
eCommerce Systems